PRIVACY AND COOKIE POLICY

EXPLAINING COOKIES ON OUR WEBSITE

When you visit our Website we issue a "cookie" file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information. Cookies enable us to: improve the use of our Website; to recognise your computer; to store settings to help facilitate your use of our Website; and to deliver a better and more personalised service.

Some of the cookies we use are essential for the Website to operate and have already been set. You may delete and block all or some cookies from this Website. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website.

If your computer is configured to accept cookies we will be able to provide time saving functionality such as the ability to pre-fill the enquiry forms with your details, thus preventing the need to re-input them each time you need to contact us.

WHY WE USE COOKIES

We use cookies for 2 purposes:

• To enable the delivery of functionality that improves the ease and speed of using the Website.
• To enable us to track the relative popularity of disparate parts of our Website. This in turn enables us to concentrate our efforts on developing those parts of the Website that are generating the greatest consumer demand.

THIRD PARTY COOKIES

We also use third party cookies on our Website for various purposes, including:

• Google Analytics – to understand how people use our site.
• YouTube – for embedded video content statistics and fraud prevention.
• eVisit Analyst – for detailed behaviour tracking and SEO optimization.
• Live Chat Service – manages chat sessions and preferences.
• AUTOTRADER UK – to serve relevant advertising across the web.

AUTOMATIC LOGGING OF SESSION DATA

We automatically log generic information such as device info, IP address, operating system, browser software, and user activity. This helps us analyze site interactions, identify issues, and prevent fraud.

LIST OF EXAMPLE COOKIES

A sample of cookies we use include:

• _dws_sessionstate, dwsUserFinance, cooktest632194, ID_S22923, ID_P22923
• VISITOR_INFO1_LIVE, PREF, GEO, use_hitbox, recently_watched_video_id_list
• __utmz, __utmc, __utmb, __utma
• selectedArea, RazsorRemarketing_12345, r.turn.com, bucket
• at_px_vrm, at_px_mileage, at_px_valuation

PRIVACY POLICY

This Privacy Policy sets out how German Car Centre Ltd uses and protects any information you give to us. Should we ask you to provide certain information by which you can be identified when using our services, it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. Please check periodically to ensure you’re happy with any changes.

WHAT WE COLLECT

• Your Name
• Your Address
• Your Date of Birth
• Your Email Address
• Your Phone Number

WHAT WE DO WITH THE INFORMATION

• Internal record keeping
• Monitoring and improving products and services
• Promotional emails using the email address you provide
• Market research via email, phone, fax, or mail
• Arranging finance through our partners (list available on request)

If we send your data to a third party, we will inform you and provide their privacy notice.

SECURITY

We have put in place suitable physical, electronic, and managerial procedures to safeguard your data. Note that transmissions over the internet are not completely secure and are at your own risk.

YOUR RIGHTS

• Know whether we process your data and receive a copy
• Rectify or complete inaccurate/incomplete information
• Request erasure of your data
• Restrict processing of your data
• Receive your data in a structured, machine-readable format
• Withdraw consent at any time
• File a complaint with the Information Commissioner’s Office (ICO)

These rights may be subject to legal conditions and identity verification.

CONTACT US

Email: contact@germancarsales.co.uk
Address: German Car Centre Ltd, 2b Barn Studios, Parkgate Road, Newdigate, RH5 5AJ

COMPLAINTS PROCEDURE

Address complaints to Kevin Edwards at the address above. Include full name, address, vehicle registration, date of purchase, and current mileage. We will acknowledge your complaint within 3 working days and respond within 3 weeks.

COMPANY DETAILS

German Car Centre Ltd t/a German Car Sales
Registered in England & Wales, Company No. 11583294
FCA firm reference: 843251